Support
A person answers.
Usually the one who built it.
No ticket number, no bot walking you through a menu first. Email us and you hear back from someone who knows the code.
hello@everyconvo.com Usually a reply within one working day.
Where people usually get stuck
- Connect
Instagram will not connect. Until Meta has approved EveryConvo, only accounts on our test list can connect: send your Instagram handle to hello@everyconvo.com. After that, the usual cause is a personal account; switch it to a business or creator account in the Instagram app and try again.
- Trigger
The trigger does nothing. Is the flow live, is the trigger on, and is it watching the right account? Under Trigger words you can see whether two flows are competing for the same word.
- Replies
Replying does not work. Either the 24-hour window has closed or the person has opted out. The conversation tells you which.
- The AI
The AI hands everything off. Then the answer is not in your knowledge base. Add what people ask most often; that is exactly what the AI draws on.
Questions
Getting started
Do I need a business Instagram account?
Yes. Instagram only allows automation on a business or creator account. Switching takes a minute and changes nothing else about your profile.
How long does it take to get going?
Connecting takes a few clicks. Adapting a first flow from an example takes about fifteen minutes.
Flows and the inbox
Can I take over a conversation?
Yes. As soon as you reply, the automation stays quiet for an hour. One button hands the conversation back to the flow.
What happens if two flows want to start at the same time?
The flow with the lowest number wins. The Trigger words overview shows where that happens.
Account and billing
Can I cancel whenever I want?
Yes, monthly. Nothing more is charged, and you keep access until the end of the period you have paid for. Deleting your workspace is a separate thing: that stops everything straight away, and you have thirty days to undo it.
Who owns my contacts?
You do. You can export them at any time, conversations included.
Still stuck?
Send us your flow.
We will take a look and tell you what is going wrong, even if it is our fault.
Usually a reply within one working day.